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Free Computer Help

On this page we give you some simple, easy to use help on how to keep your computer running smoothly. This advice can solve some simple problems and save you needing to call out an engineer. Why are we doing this? because our customers matter to us, why should you have to pay for an engineer to come out just to perform a few simple tasks you could do yourself. Admit it, how many times have you called out an expert to fix a problem with any appliance just to see them twist a knob or whatever and then charge a small fortune for a five minuet job?

    Another way of looking at it is this. When you have a car, you need to top the water and oil up, add some anti-freeze and windscreen wash and of course buy petrol or diesel. Normal, simple jobs that keep your car ticking over and save you time and money going to a mechanic. Same principle but for your computer with the bonus of not costing anything but a little time.   


 

 
Anti-Virus help

This may sound very basic but, keep your anti-virus up to date by regularly checking for updates. I would recommend a daily update check. Most anti-virus programmes incorporate a update schedule. Unfortunately, not all anti-virus systems are the same, I am going to run through how to set-up a schedule for AVG. This is my favourite anti-virus programme and is available in a free edition for those of you who still do not have anti-virus protection.

 

  1. Open AVG. Overview page.

  2. Click on tools and open Advanced AVG Settings.

  3. Click on update.

  4. Check that the update immediately option has the little green dot is in the circle.

 

This means your anti-virus is set to automatically check for updates.

 

   I have my anti-virus scheduled to run every day at 2:30. I recommend you choose a time when your computer is running, but you are not going to be busy. i.e on the school run or when you’d be cooking dinner. Choose a time when you are away from the computer as the virus scan works quicker if you are not actively using any programmes.

 

Running a daily anti-virus scan keeps your computer healthy and free from viruses. Too many people still only run an anti-virus scan when they remember, sometimes once a month. By this time it could be too late, as a virus could have damaged your hard drive.

  


 

Disk Clean-up.

 

Running a disk clean-up helps to keep your computer running smoothly and also helps to keep your computer running quicker, I recommend you run this programme at least once a week, although I run mine everyday. This is simple to do and will not hurt your computer as it is a Windows system tool.

 

  1. click on start menu.

  2. place pointer on All programmes.

  3. go to Accessories

  4. go to system tools.

  5. click on Disk Clean-up.

 

A box will open that says Disk Cleanup at the top and it will start scanning your hard drive. Once scanned it will open a new window.

Main window at the top will say disk cleanup in main tab and More options in next tab.

  I recommend you make sure every box in the Files to delete section are ticked. This will remove any unnecessary files from your computer. If you highlight each title in turn you will get a description of that item in the box underneath. It will also tell you how much disk space you will gain from each item.

 

   For advanced users, open the More Options tab and click on system restore clean up. This will delete all but the last restore point from your computer, freeing up more space. I run this option about once a month depending on how many restore points I currently have. Remember, every time you install or uninstall a programme from your computer, the computer will create a new restore point. It is quiet easy to create more than one restore point in a day.

 

When you have decided on which items you wish to clean click on OK and the computer will do the rest.

  


 

 

Defrag

 

When we add programmes or files to our computer system, the computer stores the information within gaps on the hard drive. For example, you have removed a game from the system and then save a word document. That document could take up a small amount of the gap created by removing the game. Then, you decide to install a new game. The computer puts that programme in a new section of the hard drive, leaving that small gap left over from where you removed the old game. This leaves your hard drive fragmented.

    To put it in easier terms. You have a flower bed. (your hard drive) you remove some spring flowers ready to plant summer ones. (removing old game, ready for a new game) Someone you love gives you a pretty plant (your word document) and you place it where you’ve just removed the spring flowers from, leaving some room around it as it’s not as big as your spring flowers. You go to the shop and see a brilliant plant, take it home, but it won’t fit in the gap you have next to your pretty plant, so you find some space in your flower bed where are no plants and plant it there. Your garden looks nice, but has gaps where flowers once were.

   By running defrag the computer gets all the little files and folders and fills in the gaps, making it quicker for the system to find these files and folders when you need them. A bit like taking flowers from crowded areas of your garden to fill in the gaps in your flower bed.

 

  Go to system tools as above for Disk cleanup and click on defrag. Or follow the directions for Error-checking (win xp/Vista)

 

A new window will pop up and you are given the choice between analysing your hard drive and defragmenting it. If you have never defragmented your computer before click on the defragment button. Otherwise click on the Analyze button.

If you decide to Analyze your computer first, the computer will check your hard drive and open a report window, letting you know the fragmented percentage of your computer and also recommending if it needs to be defragmented or not.

 

When you choose to defragment your computer, the computer will analyze the hard drive first, but automatically start the defragment programme. Depending on how fragmented your computer is this can take between 2 minuets and 5 hours or more. The more defragmenting the computer has to do, the longer it takes, which is why I recommend you run this programme once a week if you are a heavy user, once a month for medium users and once every two-three months for light users.

 

 

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Error-Checking. Otherwise know as scan disk.

 

  For operating systems below xp, please follow the guidelines for running a disk clean-up but click on scan-disk.

 

For XP users and above,

1. Open my computer.

2. Right click on your hard drive, (normally C) and click on properties.

3. Open the tools tab.

4. click on Check Now under the error-checking area.

 

This will open a new window where you can choose between automatically fix file system errors and scan and attempt recovery of bad sectors.

Choose one or both options and click start.

  This may bring up a new window which will ask if you wish the programme to start next time you start your computer. Click yes, exit all running programmes and restart your computer for error checking to take place.

 

 

This is another very handy tool to keep your computer running smoothly and it allows you to know when you have bad sectors on your hard drive. Bad sectors can cause the computer to run sluggish and be a sign of potential problems in the future.